what is your shipping policy?
orders ship USPS priority mail within 1-2 days of order confirmation. orders $0.01-49.99 will incur a $5 flat rate shipping fee. we are pleased to offer FREE SHIPPING on all orders $50+.
do you ship internationally?
currently our web site only accepts orders within the USA. if you are an international customer, please email us and we can make arrangements to get your order to you.
i have sensitive skin, do you have what i need?
sensitive you say? us too! all of our products are formulated to address a wide array of skin concerns. what we've found is that simple is better. when you give your skin less ingredients to interact with, the results normally equate to healthier, happier skin + a healthier, happier YOU!
do you test on animals?
absolutely not! we love all of our furry friends. we are proud to be cruelty-free certified by both Leaping Bunny and PETA.
are your products certified organic?
at q.c. naturals, we carefully source certified organic ingredients from various suppliers. currently, due to cost constraints, we have not yet begun the process to become USDA certified.
what is the shelf life of q.c. naturals skincare products?
all quality q.c. naturals products are naturally formulated + preserved. we do not use chemical preservatives in any of our formulations. our butters, creams + oils are made exclusively with naturally stable oils and butters that have a shelf life of a year or longer. while our products have been stability tested up to two years, we recommend using within 12 months of purchase.
my cleanser has some "floaties" in it, is this normal?
our cleanser is formulated with natural rosewater hand crafted with real rose petals. if you happen to notice small pieces within the cleanser, this is simply pieces of the raw material used in our production process.
there seems to be some separation in my toner, is this normal?
absolutely! our toner is made with all-natural, organic ingredients and as such, separation will occur. simply shake well before use and you are good to go!